Refund policy
Dura-Cleanse Refund Policy
We want you to be completely satisfied with your purchase of Dura-Cleanse wet wipes, body wipes, and CPAP wipes. That’s why we offer a 30-day, no-questions-asked refund policy—no product returns required. If our wipes don’t meet your expectations, simply let us know, and we’ll make it right.
How to Request a Refund
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Contact Us
Email us at hello@dura-cleanse.com with your order number and name. -
Tell Us Why (Optional)
We’d love to hear why you weren’t satisfied, just so we can improve. But rest assured, it won’t affect your refund eligibility. -
Refund Processing
Once we have your request, we’ll issue a refund to your original payment method within 10 business days. Please remember it may take additional time for your bank or credit card company to process and post the refund.
Damaged or Incorrect Items
If your order arrives damaged or if you receive the wrong item, please contact us immediately at hello@dura-cleanse.com. We’ll work quickly to resolve the issue, which may include sending a replacement or offering a refund.
Sale Items & Gift Cards
Please note that gift cards are non-refundable, and refunds on sale items may be subject to review based on the promotion. If you have any questions about a specific sale item, feel free to contact us before purchasing.
Additional Questions?
If you have any questions or concerns about this policy or about your specific purchase, please don’t hesitate to reach out at hello@dura-cleanse.com. We’re here to help!
Thank you for choosing Dura-Cleanse! We appreciate your business and value your feedback. If there’s anything we can do to make your experience better, please let us know.
