Shipping policy

Thank you for shopping at Dura-Cleanse.com!

We want to ensure you receive your order promptly and conveniently. Below is our shipping policy for products fulfilled by Amazon:

1. Order Processing Time:

  • Standard Shipping: Orders will be processed within 1-2 business days. 
  • Expedited Shipping: Orders will be processed within 1 business day.

2. Delivery Speeds:

  • Standard Shipping: Delivery typically takes between 1-3 business days after order processing.
  • Expedited Shipping: Delivery typically takes 1-2 business days after order processing.

3. Shipping Carriers:

We rely on Amazon's fulfillment services to ship our products. Amazon uses trusted carriers to deliver orders in a timely manner. While we can add your carrier preference to the order notes, we cannot guarantee the final shipping carrier.

4. Shipping Costs:

Shipping costs are calculated based on the selected shipping speed and the weight/size of the items. These costs will be displayed at checkout.

5. Tracking Information:

Once your order has been shipped, you will receive a shipping confirmation email that includes tracking information. You can use this information to track the status of your delivery.

6. International Shipping:

At this time, we only ship within the United States. We do not offer international shipping for orders placed on Dura-Cleanse.com.

7. Weekend and Holiday Shipping:

Please note that orders placed on weekends or holidays will be processed on the next business day. Delivery times may also be affected by holidays observed by shipping carriers.

If you have any questions or concerns about our shipping policy or your order, please feel free to contact us through our customer service email. hello@dura-cleanse.com

Thank you for choosing Dura-Cleanse.com. We strive to provide you with the best shopping experience and reliable shipping services through our partnership with Amazon.

Lost, Stolen, or Undelivered Packages

If tracking shows delivered but the package isn't there. Carriers sometimes scan a package as delivered a day or two before it arrives, and packages are often left with a neighbour, a building office, or somewhere less obvious. Please check around the property and with anyone else at the address, and allow 3 business days from the delivery scan.

Reporting window. If it still hasn't turned up, email us at hello@dura-cleanse.com within 30 days of the delivery date shown in tracking, with your order number and the address the order shipped to.

We can only investigate a shipment while the carrier still holds its delivery records, and that period is limited. Reports made more than 30 days after the delivery date can't be verified, and we aren't able to approve a replacement or refund on them.

What we'll do. For a report made inside the window, we'll review the tracking and the delivery address on your order, then send a free replacement or issue a refund, whichever you prefer. Replacements ship within 1 business day and we'll email you the new tracking number.

Delivery address. We ship to the address entered at checkout and can't redirect a package once it has shipped. If an order is returned to us as undeliverable because the address was incomplete, we'll reship it to a corrected address at no charge, one time.

Limits. Non-delivery claims are limited to one replacement or refund per customer, household, or shipping address in any 12-month period. As with our refund policy, we reserve the right to decline claims that show a pattern of repeated non-delivery reports, or that we reasonably believe to be fraudulent or abusive.

Happy shopping!