At Dura-Cleanse.com, we strive to ensure your orders are processed swiftly and efficiently. Please review our cancellation and address change policy below for guidance on managing your orders:
1. Order Processing and Cancellation Window:
Our system is designed to promptly process and forward orders to our warehouse for rapid fulfillment and shipping. You have up to 30 minutes after submitting your order to cancel it or update the delivery address by contacting us via email.
2. Post-30 Minutes:
Once 30 minutes have elapsed, cancellations or address updates may not be possible as your order is likely already in the fulfillment process. However, we will endeavor to relay your request to our fulfillment center for consideration.
3. Subscription Orders:
For items offered on subscription basis, you will receive recurring deliveries based on your selected duration and frequency. Your payment details are securely stored and charged accordingly, unless prepayment is selected. Some subscriptions may automatically renew; you can manage these settings to cancel future renewals if desired.
4. Managing Subscriptions:
You can modify or cancel your subscription at any time through the links provided in your order confirmation emails. Simply follow the prompts to adjust your subscription preferences.
5. Returns and Refunds:
For information regarding returns and refunds, please HERE for the steps and conditions for returning items purchased from Dura-Cleanse.com.
We value your understanding of our cancellation policy, designed to facilitate efficient order processing and customer service. Should you have any questions or need further assistance, please contact us via email and our dedicated team will be happy to assist you.
Thank you for choosing Dura-Cleanse.com. We appreciate your business and strive to provide a seamless shopping experience for all our customers.
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