Frequently Asked Questions

General Shipping & Returns Change of Address

How to Use

  • Open the Package

    Tear open the package of DuraCleanse Body Wipes to reveal the fresh, invigorating scent.

  • Remove a Wipe

    Gently pull out a single wipe from the pack. Our wipes are generously sized to provide ample coverage for your entire body.

  • Clean your Skin

    Unfold the wipe and gently focus on areas that need refreshing. Our hypoallergenic formula removes dirt, sweat, and odor, leaving your skin feeling clean and revitalized.

  • Dispose of Used Wipes

    Once you've finished cleansing, dispose of used wipes responsibly in a trash bin.

  • Enjoying the Refreshing Sensation

    Our Body Wipes cleanse and hydrate your skin, leaving you feeling refreshed and rejuvenated with no sticky residue and no rinsing required.

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General

What makes these body wipes better than your competitors?

Our wipes are up to 45% bigger (9 x 12 in) & up to 50% thicker (60 GSM), with an embossed finish to pick up grime easily. The GSM refers to the weight & the higher a fabric's GSM, the thicker & more hard-wearing it's likely to be.

Do I need to add water to use these wipes? Do I need to rinse myself after use?

These wipes are pre-moistened with the perfect amount of cleaners & skin conditioners to effectively work as a shower alternative. Great for refreshing your skin and hair, they will not leave a residue and don't require rinsing after use.

Are these scented or unscented? Any alcohol, parabens or other ingredients that can cause skin issues?

The wipes have a very mild aloe scent, suitable for men and women. No alcohol or other chemical additives. Enjoy peace of mind that our moisturizing and refreshing natural formula is hypoallergenic.

I had issues on moisture & expiration with other bulk-buy wipes. Will these stay moist while in storage & after opening?

Our wipes stay ever-wet in a sturdy shell with reinforced lid, so resealing or stocking them up for up to a year should be a breeze. You can also activate Subscribe and Save to enjoy a fresh batch at your preferred intervals & at a marked down rate!

Are your wipes flushable?

These wipes are crafted from plant-based fibers that are eco-friendly, but they are not for flushing.

Shipping & Returns

How long does it take for my order to be processed and shipped?

Orders are typically processed within 1-2 business days.

  • FREE shipping: 3-5 business days
  • Standard: 3 business days
  • Expedited: 2 business days
Can I track my order once it has been shipped?

Yes, once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package through the carrier's tracking system.

What should I do if my order arrives damaged or incomplete?

If your order arrives damaged or incomplete, please contact our customer service team immediately: operations@duracleanse.com. Provide photos of the damage and a description of the issue to help us resolve it promptly. We will work with you to arrange for a replacement or refund as needed.

Do you offer expedited shipping options?

Yes, we offer expedited shipping options. You can select your preferred shipping method at checkout, and the associated costs and estimated delivery times will be provided.

Are there any shipping fees, and if so, how are they calculated?

Shipping fees are calculated based on the weight of your order, the shipping destination, and the selected shipping method. The total shipping cost will be displayed at checkout before you complete your purchase. We offer FREE SHIPPING on orders over $59.99.

Change of Address

How can I cancel my order OR change the delivery address after it has been placed?

To cancel your order or change the delivery address, please contact our customer service team as soon as possible. You can reach us via email at operations@duracleanse.com. Be sure to provide your order number and relevant details to expedite the cancellation process.

Is there a specific time frame within which I must cancel my order?

Our system is designed to promptly process and forward orders to our warehouse for rapid fulfillment and shipping. You have up to 30 minutes after submitting your order to cancel it or update the delivery address by contacting us via email.

Are there any fees associated with canceling an order?

There are no cancellation fees if you cancel your order within the 30 minutes window. However, once the 30 minute period has passed, we cannot guarantee that your order can be canceled, and you may need to follow our return process if the order has already been processed or shipped.

How to Return  
Can I cancel an order that has already been processed or shipped?

Once an order has been processed or shipped, it cannot be canceled. In such cases, you will need to wait for the delivery and then follow our return policy for any returns or exchanges.

How to Return  
How will I receive a refund if I cancel my order?

If your order is successfully canceled within the allowed time frame, we will process a refund to the original payment method. Please allow 5-7 business days for the refund to reflect in your account.

What should I do if I need to make changes to my order instead of canceling it?

If you need to make changes to your order, please contact our customer service team as soon as possible. We can accommodate changes if your order has not yet been processed. After processing, changes cannot be made, and you may need to follow our return process to resolve any issues.

How to Return  

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